Rental Coordinator

Hastings Deering; Townsville City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary & Stability

Career Development

Supportive Team Environment

Diverse & Meaningful Work

Health & Wellbeing Support

Exclusive Employee Discounts

Ongoing Recognition

Inclusive Culture

Job summary

Hastings Deering Townsville is seeking a highly organised Rental Coordinator to support our rental fleet and deliver exceptional service to internal and external customers. This fixed-term contract runs through to the end of 2027 to cover parental leave, reporting to the Business Development Manager - Rental.

You will manage rental contracts, coordinate administration, arrange equipment logistics, assist with quotes, and maintain accurate records while liaising with customers, suppliers and the

Qualifications

• Experience in rental coordination, administration or customer support.
• Exposure to earthmoving/construction industries is advantageous.
• Strong customer service mindset and responsiveness.
• Excellent organisational skills with multiple priorities.
• High attention to detail in contracts, invoicing and records.
• Able to communicate effectively with customers, suppliers and stakeholders.
• Proactive problem-solving and solution coordination.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Manage rental contracts - prepare and process accurate agreements with on-time documentation.
• Coordinate rental administration - oversee area rentals, invoicing schedules and transactions.
• Facilitate equipment logistics - liaise with transport providers for movement of rental gear.
• Support fleet readiness - arrange pre/post rental inspections and servicing.
• Provide quoting support - help Rental Account Representatives with quotations.
• Deliver exceptional customer service - respond to rental inquiries and follow up opportunities.
• Maintain accurate records in rental systems and fleet databases.

Skills

Rental coordination

Earthmoving/exposure

Customer service

Administrative capability

Attention to detail

Communication skills

Problem-solving

Systems proficiency

Positive attitude

Tools

Microsoft Office

Business management systems

Job description

Kickstart your career or take the next step with Hastings Deering - where our people build something BIGGER!

We are seeking a highly organised and customer-focused Rental Coordinator to join our team in Townsville on a fixed-term contract through to the end of 2027, covering a period of parental leave. Reporting to the Business Development Manager - Rental, you'll play a key role in supporting the day-to-day operations of our rental fleet and delivering exceptional service to both internal and external customers.

What you'll be doing:

As a Rental Coordinator at Hastings Deering, you will:

• Manage rental contracts - prepare and process accurate rental agreements and ensure all documentation is completed correctly and on time.
• Coordinate rental administration - manage area rentals, review monthly invoicing schedules and action rental-related transactions.
• Facilitate equipment logistics - engage transport providers to coordinate the movement of rental equipment to and from customer sites.
• Support fleet readiness - liaise with the Rental Service team to arrange pre- and post-rental machine inspections and servicing requirements.
• Provide quoting support - assist Rental Account Representatives by preparing and issuing equipment hire quotations.
• Deliver exceptional customer service - respond to rental enquiries, follow up opportunities and maintain strong customer relationships.
• Maintain accurate records - ensure rental systems, customer information and fleet records are updated and maintained.

What you'll need:

A successful teammate will have experience in:

• Rental coordination experience - previous experience in a rental coordination, administration or customer support role would be highly advantageous, ideally within a dry hire or equipment rental environment.
• Earthmoving or construction industry exposure - experience working with heavy equipment, construction, mining or earthmoving industries will be highly regarded.
• Customer service excellence - a strong commitment to providing professional and responsive customer support.
• Administrative capability - excellent organisational skills with the ability to manage multiple priorities and deadlines.
• High attention to detail - accuracy in contract management, invoicing and record keeping.
• Communication skills - ability to build effective relationships with customers, suppliers and internal stakeholders.
• Problem-solving mindset - proactive approach to identifying issues and coordinating solutions.
• Systems proficiency - confidence using Microsoft Office applications and business management systems.
• Positive attitude - a team-focused approach with a willingness to learn and contribute to a high-performing environment.

When you join our team at Hastings Deering, you'll benefit from:

• Competitive Salary & Stability - enjoy a competitive remuneration package and the security of working for an industry-leading organisation.
• Career Development - access ongoing training, development opportunities and career pathways across the broader Sime network.
• Supportive Team Environment - work alongside experienced professionals in a collaborative and high-performing team.
• Diverse & Meaningful Work - play an important role supporting customers across a wide range of industries and applications.
• Health & Wellbeing Support - access our Employee Assistance Program for you and your family.
• Exclusive Employee Discounts - enjoy discounts on private health insurance, vehicles, travel and more.
• Ongoing Recognition - benefit from annual salary reviews and recognition programs.
• Inclusive Culture - be part of a workplace that values diversity, inclusion and belonging.