Rental Coordinator

Jungheinrich Australia; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Exclusive vehicle discounts

Health & lifestyle savings

Employee Assistance Program (EAP)

Supportive team culture

Job security

Job summary

Jungheinrich Australia is seeking a dedicated Rental Coordinator to support our Darra-based sales team. You will coordinate rental operations, process documentation, and deliver outstanding customer service while optimizing local rental market potential.

The role reports to the Australian Manager - Rental, Fleet & Assets and requires strong administration, coordination of fleet movements, and familiarity with ERP systems.

Qualifications

• Strong administration skills with attention to detail.
• Excellent customer service skills, including confidence in phone and written communication.
• Organisational talent with the ability to coordinate multiple tasks.
• Mechanical understanding and business management acumen are advantageous.
• ERP system experience (Baseplan advantageous) is desirable.
• Previous experience in rental coordination roles (materials handling or similar industries advantageous) preferred, but not essential.

Responsibilities

• Administer rental enquiries, pricing, quotations, contracts, creditworthiness checks, and invoicing.
• Coordinate fleet movements, including arrivals and departures of new, rental, and customer trucks.
• Manage rental documentation, including delivery notes, contracts, and transport documents.
• Ensure active use of Rental ERP modules and maintain accurate rental sector records.
• Handle customer inquiries, complaints, and damage processing.
• Assist in sales initiatives by re-engaging old customers and supporting rental-related projects.

Skills

Administration

Customer service

Organizational skills

Mechanical understanding

ERP experience

Rental coordination

Tools

Baseplan

Job description

This is more than just a job – it is your chance to build a career with a global leading provider at a time of real momentum and positive change. We have a strong team, top quality products, and a clear growth agenda. The opportunity to step in and shape the future of our business, while building your own career is here.

Jungheinrich is one of the world's fast growing materials handling companies. Headquartered in Hamburg and employing over 20,000 people across 42 countries, we have been a leading provider in the industry since 1953. Our success comes from being OPEN to new ideas, ACTIVE by taking ownership and driving outcomes, EFFICIENT in delivering solutions, and showing that WE CARE about our people, our customers, and the environment.

Globally recognised as one of the top 1% most sustainable companies, Jungheinrich is committed to climate neutrality and innovation that lasts. Due to an internal development opportunity, we have a full-time opportunity for an organised and customer-focused professional to support our dynamic sales team as Rental Coordinator to be based in our Darra branch.

Reporting to the Australian Manager - Rental, Fleet & Assets, this crucial role will involve supporting the sales department and coordinating rental operations for our rental equipment business, processing documentation, and ensuring outstanding customer service while optimising local rental market potential.

About You:

At Jungheinrich Australia we are proud of our culture and want to protect what we are building. Change can be difficult and is not for everyone, and we are therefore very selective about who we invite to join our team, investing the time in getting to know the whole you and for you to get to know us. Your career is important, and we want you to be sure that our opportunity is the right one for you.

You will have:

• Strong administration skills with attention to detail.
• Excellent customer service skills, including confidence in phone and written communication.
• Organisational talent with the ability to coordinate multiple tasks.
• Mechanical understanding and business management acumen are advantageous.
• ERP system experience (Baseplan advantageous) is desirable.
• Previous experience in rental coordination roles (materials handling or similar industries advantageous) preferred, but not essential. Candidates with general rental and construction rental experience welcome to apply!

Your Key Responsibilities:

• Administer rental enquiries, pricing, quotations, contracts, creditworthiness checks, and invoicing.
• Coordinate fleet movements, including arrivals and departures of new, rental, and customer trucks.
• Manage rental documentation, including delivery notes, contracts, and transport documents.
• Ensure active use of Rental ERP modules and maintain accurate rental sector records.
• Handle customer inquiries, complaints, and damage processing.
• Assist in sales initiatives by re-engaging old customers and supporting rental-related projects.

What We Offer:

• Exclusive vehicle discounts – Enjoy top tier country wide fleet pricing on a wide range of Volkswagen Group Australia vehicles
• Health & lifestyle savings – Access Wherefit corporate benefits and save up to 50% on gyms, wellness programs, and more
• Employee Assistance Program (EAP) – Take advantage of confidential, professional support whenever you need it.
• Supportive team culture – A supportive, collaborative environment where a healthy high-performance culture is paramount and success is shared and celebrated.
• Job security – An international leading provider.