Rental Coordinator

National Pump & Energy; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

3,000+ discounts

Flexible working

Employee Assistance Program

Novated leasing

Job summary

National Pump & Energy (NPE) is seeking a full-time Rental Coordinator in the Meadowbrook area of Brisbane. You will coordinate equipment hire, ensure suitable gear for customers, and manage hire records while collaborating with Sales and other branches.

Ideal candidates will have customer-service experience, strong organisational skills, and a baseline understanding of pumps, generators or water treatment. A current Driver's License and MS Office proficiency are expected.

Qualifications

• Demonstrated experience in a customer-facing role.
• Excellent organisation and planning skills with strong adherence to deadlines.
• Current Driver's License.
• Advanced Microsoft Office Suite skills.
• Experience in Rental, Mining or Construction Industries.
• Knowledge of plant and equipment fleet.

Responsibilities

• Manage the co-ordination of equipment and plant hire processes for customers.
• Ensure that customers receive equipment suitable to their needs and within their required time frames.
• Maintain all hire records and documentation associated with equipment hire.
• Liaise with the Sales department and other NPE branch on equipment availability.
• Generate and issue invoices for all rental contracts.
• Organise equipment deliveries and pick-ups within set timeframes.
• Process reporting requirements including EOM reporting and ad hoc reports as requested by the Manager.
• Promote NPE rental products and services to ensure continued growth and long-term success and prosperity.
• Providing support or coverage to other similar roles according to operational requirements or providing coverage for when the employee is on leave or requested by the Manager.
• Delivering exceptional customer service and championing the NPE brand.

Skills

Customer-facing experience

Organisation

Deadline adherence

Problem solving

Team player

Initiative

Attention to detail

Microsoft Office

Verbal and written communication

Driver's license

Plant & equipment knowledge

Tools

MS Office Suite

Job description

Rewarding Work -

Being leaders in our industry, we offer a diverse fast-paced work environment

Our Culture -

We offer the career opportunities of a large company with the tight knit family feel of a smaller team

Loyalty -

We want to see you reach your potential and we would like to help you get there!

About Us:

National Pump & Energy (NPE) are proud to be leaders in the provision of pump, power and water treatment solutions. As an industry leader, our reputation has been built on products and services delivered by people who are passionate about quality, reliability, and attentiveness.

About the role:

We have an exciting opportunity for a full-time Rental Coordinator to join our Brisbane branch in Meadowbrook. If you are an ambitious, energetic, and adaptable person with a high-level of customer service skills, we want to hear from you! Experience in the rental industry and an understanding of pumps, generators or water treatment will be highly regarded (although not essential).

Key Responsibilities:

• Manage the co-ordination of equipment and plant hire processes for customers
• Ensure that customers receive equipment suitable to their needs and within their required time frames
• Maintain all hire records and documentation associated with equipment hire
• Liaise with the Sales department and other NPE branch on equipment availability
• Generate and issue invoices for all rental contracts
• Organise equipment deliveries and pick-ups within set timeframes
• Process reporting requirements including EOM reporting and ad hoc reports as requested by the Manager
• Promote NPE rental products and services to ensure continued growth and long-term success and prosperity
• Providing support or coverage to other similar roles according to operational requirements or providing coverage for when the employee is on leave or requested by the Manager
• Delivering exceptional customer service and championing the NPE brand

Skills and Experience:

• Demonstrated experience in a customer-facing role
• Exceptional organisation and planning skills with strong adherence to deadlines
• Patient, flexible and adaptable to changing and challenging circumstances
• Great problem-solving and an ability to work well under pressure and support team members
• Team-player with an ability to contribute to ongoing improvement and expansion within your own knowledge and skill set
• Ability to work with flexibility and initiative with limited direction or supervision
• High level of accuracy and attention to detail
• Current Driver's License
• Advanced Microsoft Office Suite skills
• Excellent verbal and written communication skills
• Experience in Rental, Mining or Construction Industries
• Demonstrated customer service experience with large client accounts
• Experience in rental/hire coordinator position
• Knowledge of plant and equipment fleet

We believe in providing a great employee experience. Therefore, we invest in perks, benefits, and experiences to make the employee journey the best it can be. You will be offered the following benefits and more:

• Exclusive access to over 3,000 fitness and wellbeing discounts, including fitness, recovery services, retailers, resources, and health insurance.
• Flexible Working Arrangements once settled into role
• Complimentary Employee Assistance Program for staff and immediate family (mental health support, financial and dietitian support).
• Novated Leasing Options

For further information on the role, contact ******@nationalpump.com.au.

If you are successful, you may be subject to a pre-employment medical and reference checks.

Please note only shortlisted applicants will be contacted. We will be recruiting for this role internally, no external agencies please.