Remote TS/React Technical Support Engineer for AI Apps

Overseas (United States); Sydney; Hybride; MXN 1 123 000 - 1 684 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Holidays observance

100% remote

Bi-monthly USD payments

Résumé du poste

Overseas (United States) is seeking a Technical Support Engineer to help non-technical customers build and scale apps on our AI-powered platform. You will debug production issues, advise on architecture, and create automation to scale support for hundreds of customers while maintaining high quality.

The role requires a strong TypeScript and React background, excellent written communication, and the ability to explain complex concepts in simple terms.

Qualifications

• Strong TypeScript and React background.
• Solid modern web app fundamentals (HTTP, APIs, auth, databases).
• Proven ability to debug production issues using logs, traces, repros, tests.
• Strong systems and architecture thinking for scalability, reliability, security basics.
• Excellent written communication tailored to the audience.

Responsabilités

• Fully resolve issues in customer apps, bug fixes, and architecture advice.
• Explain problems and fixes in clear, simple language to non-technical customers.
• Debug production issues using logs, traces, repros and minimal test cases.
• Turn each customer fix into a platform improvement and prevent recurrence.
• Automate support workflows to scale to hundreds of customers daily.

Connaissances

TypeScript

React

Debug production issues

Customer communication

System architecture thinking

Outils

Postgres

Redis

Terraform

Cloud providers

Description du poste

Overseas (United States) is seeking a Technical Support Engineer to help non-technical customers build and scale apps on our AI-powered platform. You will debug production issues, advise on architecture, and create automation to scale support for hundreds of customers while maintaining high quality.

The role requires a strong TypeScript and React background, excellent written communication, and the ability to explain complex concepts in simple terms.