Remote Full-Stack Support Engineer for AI Apps

Overseas (United States); Sydney; Hybride; AUD 128 000 - 200 000; Plein temps

Avantages offerts par ce poste

USD salary paid bi-monthly

100% remote setup

Paid Time Off

Holidays

Résumé du poste

Overseas is seeking a Software Support Engineer (Full Stack) to help non-technical customers build and scale AI-powered apps. You will debug, advise on architecture, and fix integrations, while improving the platform to prevent repeats. A strong TS/React background and customer-facing experience are essential.

You’ll work in a fast-paced, fully remote role with standard Sydney business hours, handling hundreds of tickets daily and contributing to knowledge bases and automation to scale support.

Qualifications

• Strong TypeScript and React background.
• Solid web app fundamentals (HTTP, APIs, auth, databases).
• Experience debugging production issues using logs and traces.
• Customer-facing experience such as support or pre-sales.
• Proven ability to ship fast, iterate, and fix mistakes quickly.

Responsabilités

• Fully resolve issues in customer apps, from bugs to architecture advice.
• Explain problems and fixes in clear, simple language to non-technical customers.
• Debug production issues using logs, traces, and test cases.
• Close tickets at high volume without compromising quality.

Connaissances

TypeScript

React

Debugging

APIs

Customer-facing

System thinking

Ticket handling

Communication

Fast-paced

Security basics

Outils

Postgres

Redis

ClickHouse

Temporal

Terraform

Cloudflare

AWS

Description du poste

Overseas is seeking a Software Support Engineer (Full Stack) to help non-technical customers build and scale AI-powered apps. You will debug, advise on architecture, and fix integrations, while improving the platform to prevent repeats. A strong TS/React background and customer-facing experience are essential.

You’ll work in a fast-paced, fully remote role with standard Sydney business hours, handling hundreds of tickets daily and contributing to knowledge bases and automation to scale support.