Remote Travel & Customer Support Specialist

Traction Studio; Sydney; Remote; AUD 52,000 - 68,000; Full time

Job summary

Sydney 123 Group Pty is seeking an Online Customer Service Agent to support website visitors remotely. You will handle chat and email inquiries, provide courteous assistance, and refer customers to the right information.

The role asks for strong computer and typing skills, quick response times, and professional communication. You will manage multiple chats, resolve issues, and help sustain high customer satisfaction in a fast-paced environment.

Qualifications

• High school certificate or equivalent.
• Ability to comfortably sit for long periods.
• Good computer and typing skills.
• Comfortable desk and good Internet connection.
• Strong interpersonal skills.

Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Skills

Typing skills

Strong interpersonal skills

Reliable internet connection

Comfortable desk setup

Sit for long periods comfortably

Education

High school certificate or equivalent

Job description

Sydney 123 Group Pty is seeking an Online Customer Service Agent to support website visitors remotely. You will handle chat and email inquiries, provide courteous assistance, and refer customers to the right information.

The role asks for strong computer and typing skills, quick response times, and professional communication. You will manage multiple chats, resolve issues, and help sustain high customer satisfaction in a fast-paced environment.