Remote Technical Implementation & Support Engineer

Nicolab; Port Macquarie; Hybrid; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work policy

Laptop + home office equipment

ESOP

Flexible Employment: Part time / Fullt

Learning & Development opportunities

Job summary

Nicolab is seeking a Technical Implementation & Support Engineer to drive the integration and ongoing support of StrokeViewer across the APAC region. You will build trust with hospital IT teams and clinicians, ensuring deployments deliver maximum clinical value.

The role starts with deep technical support and incident management for live hospital clients, with potential to lead full-scale implementations for new networks.

Qualifications

• Bachelor’s degree in Information Technology or related field or equivalent experience.
• Basic understanding of software and backend services.
• Strong project and time management skills; ability to work remotely in a global team.
• Excellent verbal and written communication in English.

Responsibilities

• Act as the primary technical liaison for live hospital deployments, owning investigation and resolution of complex post-go-live issues.
• Perform deep-dive troubleshooting on the SaaS platform, diagnosing root causes in Linux-based environments and network topologies.
• Troubleshoot and resolve VPN connectivity problems, relay server outages and apply configuration changes.
• Escalate complex product-level issues to senior engineers or developers with detailed logs and context.
• Design VPN configurations, relay server setup, and Linux VM installation in collaboration with hospital IT teams.

Skills

Communication skills

Time management

Remote collaboration

Education

Bachelor’s degree in IT or related field

Tools

JIRA

Confluence

Grafana

Google Cloud Logging

Job description

Nicolab is seeking a Technical Implementation & Support Engineer to drive the integration and ongoing support of StrokeViewer across the APAC region. You will build trust with hospital IT teams and clinicians, ensuring deployments deliver maximum clinical value.

The role starts with deep technical support and incident management for live hospital clients, with potential to lead full-scale implementations for new networks.