Healthcare SaaS Implementation & Support Engineer

Nicolab

Rockhampton Regional

Remote

AUD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Flexible working hours

Remote work policy

Laptop + home office equipment

ESOP

Job summary

Nicolab is an Australia-based company delivering AI-powered stroke care solutions. We seek a Technical Implementation & Support Engineer to drive integration and ongoing support across the APAC region.

You will work with hospital IT teams and clinicians to ensure smooth deployments, minimize IT resource impact, and maximize clinical value from StrokeViewer. Initially focused on technical support and incident management, the role may expand to lead full-scale implementations for new hospital

Qualifications

Bachelor’s degree in Information Technology or related field or equivalent work experience in hospital IT.
Basic understanding of software and backend services.
Solid project and time management skills, with the ability to work independently and as part of a remote, global team.
Excellent verbal and written communication skills in English (any additional language is a plus).

Responsibilities

Act as the primary technical liaison for live hospital deployments, owning investigation and resolution of post-go-live issues.
Perform deep-dive troubleshooting on the SaaS platform, diagnosing root causes in Linux-based environments and network topologies.
Troubleshoot and resolve critical infrastructure issues such as VPN connectivity problems and relay server outages.
Escalate complex product-level issues to senior engineers or developers with detailed logs and context.
Design and document VPN configurations, relay server setup, and Linux-based VM installation with hospital IT teams.