Remote Technical Implementation & Support Engineer

Nicolab; Bathurst; Remote; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Laptop + home office equipment

ESOP - stock options

Learning & development programs

Flexible working hours

Job summary

Nicolab is hiring a Technical Implementation & Support Engineer to drive integration and ongoing support of StrokeViewer across the APAC region. You will build trust with hospital IT teams, ensuring deployments are smooth and hospitals gain clinical value from the software.

Initially focused on deep technical support and incident management, you may lead full-scale implementations for new hospital networks, coordinating with global teams to monitor health, minimize disruption, and optimize

Qualifications

• Bachelor in IT or equivalent hospital IT experience.
• Solid understanding of healthcare IT environments and SIEM/logging basics.

Responsibilities

• Act as the primary technical liaison for live hospital deployments and resolve post-go-live issues.

Skills

Linux admin

VPN config

SaaS architecture

Cloud logging

English comms

PACS/DICOM

Education

Bachelor's degree in Information Technology

Tools

JIRA

Confluence

Grafana

Loki

Google Cloud Logging

Job description

Nicolab is hiring a Technical Implementation & Support Engineer to drive integration and ongoing support of StrokeViewer across the APAC region. You will build trust with hospital IT teams, ensuring deployments are smooth and hospitals gain clinical value from the software.

Initially focused on deep technical support and incident management, you may lead full-scale implementations for new hospital networks, coordinating with global teams to monitor health, minimize disruption, and optimize