Healthcare IT Implementations & Support Engineer (Remote)
Nicolab
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Benefits offered by this job
Job summary
Nicolab is seeking a Technical Implementation & Support Engineer to drive integration and ongoing support of StrokeViewer across APAC. You will build trust with hospital IT teams, ensuring deployments are smooth and hospitals gain maximum clinical value from our application.
The role focuses on deep technical support, incident management, and potential to lead full-scale implementations for new hospital networks, collaborating with global technical teams to optimize system health and patient
Qualifications
- Bachelor’s degree in IT or related field, or equivalent hospital IT experience.
- Strong English verbal and written communication.
- Experience working with remote, global teams.
- Basic understanding of software and backend services.
Responsibilities
- Act as primary technical liaison for live hospital deployments and issue resolution.
- Troubleshoot SaaS platform in Linux environments and networks.
- Design VPN configurations, relay server setups, and PACS/DICOM integration.
- Document support cases and feedback for product improvements.
Skills
Education
Tools
Job description
Nicolab is seeking a Technical Implementation & Support Engineer to drive integration and ongoing support of StrokeViewer across APAC. You will build trust with hospital IT teams, ensuring deployments are smooth and hospitals gain maximum clinical value from our application.
The role focuses on deep technical support, incident management, and potential to lead full-scale implementations for new hospital networks, collaborating with global technical teams to optimize system health and patient
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