Remote Support Engineer – Industrial Automation Specialist

Griffith International

City of Greater Shepparton

Hybrid

AUD 90,000 - 110,000

Full time

3 days ago

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Job summary

Rockwell Automation is seeking a Remote Support Engineer to join the Remote Support Services team in a hybrid environment. You will deliver technical support across Rockwell Automation's hardware and software portfolio, resolving complex automation challenges for customers in diverse industries.

The role offers opportunities to develop expertise in controllers, HMI, industrial networks, and condition monitoring, with collaboration across engineering and product management teams.

Responsibilities

Provide technical support to customers through phone, chat, and electronic support channels.
Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.
Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
Contribute to the Knowledge-Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.
Develop technical expertise in assigned product areas and share knowledge through mentoring, training,

Job description

The role offers opportunities to develop expertise in controllers, HMI, industrial networks, and condition monitoring, with collaboration across engineering and product management teams.

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