Remote Support Engineer — Industrial Automation

Programmed Go; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Mindfulness programmes

Volunteer paid time off

Donation matching

Employee assistance program

Wellbeing program

On‑demand learning library

Job summary

Rockwell Automation’s Remote Support Engineer role based in Hawthorn, Melbourne, offers challenging technical support across controllers, visualization, networks and condition monitoring. You’ll troubleshoot, document, and collaborate with engineering teams to resolve issues and build knowledge assets, while developing product expertise in dedicated areas.

Join a team committed to customer success, continuous improvement and professional development, with hybrid work in a multinational

Qualifications

• Bachelor’s degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience working with industrial automation products or systems.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical problems.
• Effective verbal and written communication skills with a customer-focused approach.
• Ability to work collaboratively in a fast-paced technical environment.

Responsibilities

• Provide technical support to customers through phone, chat, and electronic support channels.
• Troubleshoot and resolve issues involving hardware and software products, including controllers, HMI, and networks.
• Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
• Document troubleshooting activities, findings, and resolutions in service tickets while maintaining clear customer communication.
• Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
• Contribute to Knowledge-Centered Service (KCS) by creating and maintaining technical articles and best practices.
• Develop technical expertise in assigned product areas and mentor teammates.
• Support continuous improvement initiatives that enhance customer experience and support quality.

Skills

Analytical skills

Troubleshooting

Customer communication

Collaboration

Education

Bachelor's degree in Electronics/Mechatronics/EE/CS

Tools

Rockwell Automation software

Job description

Rockwell Automation’s Remote Support Engineer role based in Hawthorn, Melbourne, offers challenging technical support across controllers, visualization, networks and condition monitoring. You’ll troubleshoot, document, and collaborate with engineering teams to resolve issues and build knowledge assets, while developing product expertise in dedicated areas.

Join a team committed to customer success, continuous improvement and professional development, with hybrid work in a multinational