Remote Industrial Automation Support Engineer

Mclean Farms; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Rockwell Automation in Hawthorn, Melbourne, offers a Remote Support Engineer role with hybrid work arrangements. You will provide technical support across Rockwell’s hardware and software portfolio, resolving automation challenges for customers in various industries.

The position reports to the Team Lead, Remote Support Services, and emphasizes knowledge sharing and continuous improvement. The role requires a Bachelor's degree in a related field and at least 2 years of experience in industrial

Qualifications

• Bachelor's degree or higher in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience working with industrial automation products or systems.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical problems.
• Effective verbal and written communication skills with a customer-focused approach.
• Ability to work collaboratively in a fast-paced technical environment.

Responsibilities

• Provide technical support to customers through phone, chat, and electronic support channels.
• Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
• Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
• Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.
• Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
• Contribute to the Knowledge-Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.
• Develop technical expertise in assigned product areas and share knowledge through mentoring, training, and team collaboration.
• Support continuous improvement initiatives that enhance customer experience, operational efficiency, and support quality.

Skills

Analytical skills

Troubleshooting

Verbal communication

Team collaboration

Education

Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field

Job description

Rockwell Automation in Hawthorn, Melbourne, offers a Remote Support Engineer role with hybrid work arrangements. You will provide technical support across Rockwell’s hardware and software portfolio, resolving automation challenges for customers in various industries.

The position reports to the Team Lead, Remote Support Services, and emphasizes knowledge sharing and continuous improvement. The role requires a Bachelor's degree in a related field and at least 2 years of experience in industrial