Remote Scheduling Coordinator - Home Care

Canley Heights RSL; NURIOOTPA; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 per ann

Not-for-profit salary packaging – up到$

Job summary

Country Home Services is seeking a Scheduling Coordinator to manage rosters for community Home Care Workers and coordinate coverage across Nuriootpa and surrounding regions. The role requires balancing client needs with worker availability, maintaining scheduling accuracy and providing a high standard of customer service.

Based in Nuriootpa with remote options for the right applicant, you will work across 7:00am–6:00pm, five days a week, with occasional weekend shifts.

Qualifications

• Certificate III in Individual Support or equivalent qualification.
• Experience scheduling Home Care Workers and rostering software.
• Ability to work across the 7:00am–6:00pm span, five days a week.

Responsibilities

• Schedule Home Care Workers according to client needs and worker availability.
• Coordinate replacement workers for planned or unplanned leave.
• Update worker availability and monitor unallocated shifts to ensure coverage.
• Analyse worker availability against client requirements to optimise resources.
• Monitor and action notifications from Care Partners and Home Care Workers.
• Provide excellent customer service on our Scheduling Phone Line.

Skills

Scheduling

Rostering

Customer service

Communication

Education

Certificate III in Individual Support

Tools

Rostering software

Job description

Country Home Services is seeking a Scheduling Coordinator to manage rosters for community Home Care Workers and coordinate coverage across Nuriootpa and surrounding regions. The role requires balancing client needs with worker availability, maintaining scheduling accuracy and providing a high standard of customer service.

Based in Nuriootpa with remote options for the right applicant, you will work across 7:00am–6:00pm, five days a week, with occasional weekend shifts.