Remote Recovery Officer: Property Claims & Negotiation

Sarkarinaukridaily; Melbourne; Hybrid; AUD 52,000 - 76,000; Full time

Job summary

Sarkarinaukridaily is seeking a Remote Recovery Officer to join our Property Recoveries team and manage pre-litigated property-damage claims from start to finish. This entry-level role balances commercial recovery with customer-focused outcomes, operating with minimal supervision from a remote setting.

You will review technical reports, pursue recoveries through calls and written demands, verify invoices, and coordinate with third parties and insurers, while developing foundational

Qualifications

• Bachelor's degree or equivalent experience preferred but not mandatory.
• Entry-level experience in customer service or claims management is desirable but not required.

Responsibilities

• Manage a portfolio of property recovery claims from initiation to resolution.
• Issue tailored written demands to third parties, outlining liability.
• Conduct outbound calls to third parties and insurers to pursue recoveries.
• Review technical reports to assess liability.
• Confirm quantum by matching quotes to invoices and verifying documentation.
• Use internal and external tools to locate contact and insurance details.
• Negotiate and resolve disputes regarding liability and quantum.

Skills

Customer service

Claims management

Education

Bachelor's degree

Job description

Sarkarinaukridaily is seeking a Remote Recovery Officer to join our Property Recoveries team and manage pre-litigated property-damage claims from start to finish. This entry-level role balances commercial recovery with customer-focused outcomes, operating with minimal supervision from a remote setting.

You will review technical reports, pursue recoveries through calls and written demands, verify invoices, and coordinate with third parties and insurers, while developing foundational