Strategic Leader - Stakeholder Engagement & Events

Sarkarinaukridaily; Melbourne; Hybrid; AUD 52,000 - 76,000; Full time

Job summary

Sarkarinaukridaily is seeking a Remote Recovery Officer to join our Property Recoveries team and manage pre-litigated property-damage claims from start to finish. This entry-level role balances commercial recovery with customer-focused outcomes, operating with minimal supervision from a remote setting.

You will review technical reports, pursue recoveries through calls and written demands, verify invoices, and coordinate with third parties and insurers, while developing foundational

Qualifications

• Bachelor's degree or equivalent experience preferred but not mandatory.
• Entry-level experience in customer service or claims management is desirable but not required.

Responsibilities

• Manage a portfolio of property recovery claims from initiation to resolution.
• Issue tailored written demands to third parties, outlining liability.
• Conduct outbound calls to third parties and insurers to pursue recoveries.
• Review technical reports to assess liability.
• Confirm quantum by matching quotes to invoices and verifying documentation.
• Use internal and external tools to locate contact and insurance details.
• Negotiate and resolve disputes regarding liability and quantum.

Skills

Customer service

Claims management

Education

Bachelor's degree

Job description

Recovery Officer – Remote

3001 Melbourne Caitlin's Business

Posted 9 days ago

Job Description

Summary:

As a Recovery Officer in our Property Recoveries team, you will play a crucial role in managing pre-litigated recovery claims for damages to our customers’ property. This entry-level position is ideal for individuals looking to start their career in the financial services industry, specifically within claims management. You will investigate incidents and pursue resolutions that balance commercial interests with customer satisfaction and legal considerations.

Responsibilities:

• Manage a portfolio of property recovery claims from initiation to resolution.
• Issue tailored written demands to third parties, clearly outlining liability based on the unique facts of each case.
• Conduct outbound calls to third parties and insurers to pursue recoveries.
• Review technical reports (e.g., building, plumbing, electrical) to assess liability.
• Confirm quantum by matching quotes to invoices and verifying documentation of damage.
• Use internal and external tools to locate contact and insurance details.
• Negotiate and resolve disputes regarding liability and quantum.

Qualifications:

• Bachelor’s degree or equivalent experience preferred but not mandatory.
• Entry-level experience in customer service or claims management is desirable but not required;