Remote QA Associate - Quality & Compliance

Perpetual Limited; Sydney; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Work from anywhere in Australia

Annual wellbeing allowance

Study support and professional develop

Job summary

Perpetual Limited, a leading ASX-listed financial services group based in Sydney, seeks a Quality Assurance Associate for the Document Custody team. You will perform regular quality reviews, support compliance enquiries and help strengthen data governance across processes.

In this 12-month max-term contract, you will work with clients and specialist teams nationwide to maintain operational controls, review mortgage-related documents and support governance initiatives within Corporate Trust.

Qualifications

• Experience in quality assurance, including conducting quality reviews, assurance activities or control walkthroughs in a regulated environment.
• Experience in operational processing and client service, ideally involving mortgage or security documents.
• A sound understanding of mortgage documentation.
• Mortgage due diligence experience and/or proven experience in mortgage loan quality control processes.
• A highly organised and systematic approach to managing work and competing priorities.
• Strong problem solving skills, attention to detail and sound judgement.
• Strong customer service and relationship management skills, with confidence working with clients and service providers nationally.
• The ability to handle confidential information appropriately and assist colleagues with training across a range of tasks.

Responsibilities

• Complete monthly quality reviews of incoming security documents processed for clients
• Review work completed by new team members undertaking verification and data entry training
• Coordinate security document packets required for client securitisation audits
• Respond to investigation, complaint and legal notice enquiries, including coordinating client follow up
• Maintain policies, procedures, operational risk controls and assigned control testing
• Complete data reconciliations and maintain accurate records within Content Manager
• Support vendor governance and identify operational trends, issues and improvement opportunities.

Skills

Quality Assurance

Regulated Environment

Operational Processing

Mortgage Documentation

Mortgage Due Diligence

Organization & Prioritization

Problem Solving

Customer Service

Confidentiality & Training

Job description

Perpetual Limited, a leading ASX-listed financial services group based in Sydney, seeks a Quality Assurance Associate for the Document Custody team. You will perform regular quality reviews, support compliance enquiries and help strengthen data governance across processes.

In this 12-month max-term contract, you will work with clients and specialist teams nationwide to maintain operational controls, review mortgage-related documents and support governance initiatives within Corporate Trust.