Quality Assurance Associate, Document Custody

Perpetual Limited; Sydney; Remote; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Remote work

Wellbeing allowance

Study support

Job summary

Perpetual Limited is seeking a Quality Assurance Associate to support quality reviews, compliance enquiries and data governance within the Document Custody team. You will help strengthen operational controls and assist with data and vendor governance, with opportunities to improve processes and service delivery across Australia.

Join Perpetual Corporate Trust, a specialist fiduciary and custody business within the Perpetual Group, operating nationally with a focus on risk, compliance and data

Qualifications

• Experience with quality reviews and assurance activities in a regulated environment.
• Experience in operational processing and client service, preferably mortgage or security documents.
• A sound understanding of mortgage documentation and related controls.
• Mortgage due diligence or mortgage loan quality control experience is highly regarded.

Responsibilities

• Complete monthly quality reviews of incoming security documents processed for clients.
• Review work by new team members undertaking verification and data entry training.
• Coordinate security document packets required for client securitisation audits.
• Respond to investigations, complaints and legal notices, including client follow-up.
• Maintain policies, procedures, risk controls and assigned control testing.
• Complete data reconciliations and maintain accurate records within Content Manager.
• Support vendor governance and identify trends, issues and improvement opportunities.

Skills

Quality assurance

Regulated environment

Client service

Attention to detail

Data governance

Problem solving

Confidential handling

Relationship management

Tools

Content Manager

Job description

• Build broad experience across quality assurance, compliance and data governance
• Work with clients, financial institutions and specialist teams across Australia
• Help strengthen service quality and operational controls within Document Custody

Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.

Join our Corporate Trust business and support the quality, compliance and data governance activities of the Document Custody team.

Perpetual Corporate Trust (PCT), is a specialist business within the Perpetual Group, and is a leading fiduciary, custody and digital business in Australia, with operations in Singapore. We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance. Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds and digital solutions to enable our clients success.

About the Role

As Quality Assurance Associate, you will complete regular quality reviews, support compliance enquiries and help maintain effective operational controls. You will also contribute to data and vendor governance while identifying opportunities to improve the team's processes and service delivery

Key Responsibilities

• Complete monthly quality reviews of incoming security documents processed for clients
• Review work completed by new team members undertaking verification and data entry training
• Coordinate security document packets required for client securitisation audits
• Respond to investigation, complaint and legal notice enquiries, including coordinating client follow up
• Maintain policies, procedures, operational risk controls and assigned control testing
• Complete data reconciliations and maintain accurate records within Content Manager
• Support vendor governance and identify operational trends, issues and improvement opportunities.

About you

We're interested in hearing from people who have:

• Experience in quality assurance, including conducting quality reviews, assurance activities or control walkthroughs in a regulated environment
• Experience in operational processing and client service, ideally involving mortgage or security documents
• A sound understanding of mortgage documentation
• Mortgage due diligence experience and/or proven experience in mortgage loan quality control processes will be highly regarded
• A highly organised and systematic approach to managing work and competing priorities
• Strong problem solving skills, attention to detail and sound judgement
• Strong customer service and relationship management skills, with confidence working with clients and service providers nationally
• The ability to handle confidential information appropriately and assist colleagues with training across a range of tasks.

We love hearing from people who are inspired to shape the future with us.

How we work

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. We're committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.

Employee benefits

• Work from anywhere in Australia for up to one month each year
• An annual allowance to empower you to prioritise your personal wellbeing
• Study support and commitment to supporting professional development.