Remote Project Coordinator - Claims & Programs

Arthur J. Gallagher & Co. (AJG); City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Work from Home

Career development

Team environment

Parental leave

Wellbeing program

Staff benefits

Job summary

Gallagher Bassett, a trusted name in Australia, is seeking a Project Coordinator in Melbourne to lead end-to-end program coordination for long-duration claims in line with WorkSafe requirements.

You will oversee governance, case conferencing, and reporting while coordinating multi-disciplinary teams to ensure timely progress and outcomes. This role rewards collaboration, curiosity, and impact in a fast-paced environment.

Qualifications

• Experience in project coordination, program delivery, or operational support roles.

Responsibilities

• Coordinate program delivery across allocated cohorts, ensuring claims progress through triage, case conferences, and completion stages.
• Monitor claim timelines and milestones to ensure program requirements are met.
• Facilitate stakeholder collaboration between case managers, injury management advisors, mental health specialists, rehabilitation providers, and technical managers.
• Organise case conference attendance and preparation, ensuring the right people with the right expertise are involved in claim strategy discussions.
• Ensure governance and compliance with WorkSafe requirements, audit criteria, and program standards.
• Maintain accurate documentation and case notes in line with program and compliance expectations.
• Coordinate reporting and analysis on case conference outcomes, action progress, and portfolio trends.
• Provide insights and elevate risks to improve claims management practices and support program effectiveness.

Skills

Project coordination

Program delivery

Operational support

Cross-functional teams

Job description

Gallagher Bassett, a trusted name in Australia, is seeking a Project Coordinator in Melbourne to lead end-to-end program coordination for long-duration claims in line with WorkSafe requirements.

You will oversee governance, case conferencing, and reporting while coordinating multi-disciplinary teams to ensure timely progress and outcomes. This role rewards collaboration, curiosity, and impact in a fast-paced environment.