Remote Project Coordinator, Claims & Program Delivery

Gallagher Bassett; City of Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Work from home

Career development

Parental leave

Wellbeing programs

Staff discounts

Job summary

Gallagher Bassett in Melbourne is seeking a Project Coordinator to drive end-to-end program delivery, coordinate case conferences, and ensure timely claims progression in line with WorkSafe requirements.

You will oversee governance, documentation, reporting, and collaboration across case managers, injury management advisors, and technical leads; a team-oriented, precise communicator is essential. Gallagher Bassett supports flexible work arrangements and ongoing development.

Qualifications

• Demonstrated experience in project coordination, program delivery, or operational support roles.
• Experience in workers' compensation, insurance, or injury management environments.
• Proven ability to manage multiple workstreams and meet critical deadlines.
• Experience coordinating cross-functional teams.

Responsibilities

• Coordinate program delivery across allocated cohorts, ensuring claims progress through triage, case conferences, and completion stages.
• Monitor claim timelines and milestones to ensure claims remain on track and program requirements are met.
• Facilitate stakeholder collaboration between case managers, injury management advisors, mental health specialists, rehabilitation providers, and technical managers.
• Organise case conference attendance and preparation, ensuring the right people with the right expertise are involved in claim strategy discussions.
• Ensure governance and compliance with WorkSafe requirements, audit criteria, and program standards.
• Maintain accurate documentation and case notes in line with program and compliance expectations.
• Coordinate reporting and analysis on case conference outcomes, action progress, and portfolio trends.
• Provide insights and elevate risks to improve claims management practices and support program effectiveness.

Skills

Project coordination

Program delivery

Cross-functional teams

Time management

Job description

Gallagher Bassett in Melbourne is seeking a Project Coordinator to drive end-to-end program delivery, coordinate case conferences, and ensure timely claims progression in line with WorkSafe requirements.

You will oversee governance, documentation, reporting, and collaboration across case managers, injury management advisors, and technical leads; a team-oriented, precise communicator is essential. Gallagher Bassett supports flexible work arrangements and ongoing development.