Performance Coordinator

Gallagher Bassett; City of Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Work from home

Career development

Parental leave

Wellbeing programs

Staff discounts

Job summary

Gallagher Bassett in Melbourne is seeking a Project Coordinator to drive end-to-end program delivery, coordinate case conferences, and ensure timely claims progression in line with WorkSafe requirements.

You will oversee governance, documentation, reporting, and collaboration across case managers, injury management advisors, and technical leads; a team-oriented, precise communicator is essential. Gallagher Bassett supports flexible work arrangements and ongoing development.

Qualifications

• Demonstrated experience in project coordination, program delivery, or operational support roles.
• Experience in workers' compensation, insurance, or injury management environments.
• Proven ability to manage multiple workstreams and meet critical deadlines.
• Experience coordinating cross-functional teams.

Responsibilities

• Coordinate program delivery across allocated cohorts, ensuring claims progress through triage, case conferences, and completion stages.
• Monitor claim timelines and milestones to ensure claims remain on track and program requirements are met.
• Facilitate stakeholder collaboration between case managers, injury management advisors, mental health specialists, rehabilitation providers, and technical managers.
• Organise case conference attendance and preparation, ensuring the right people with the right expertise are involved in claim strategy discussions.
• Ensure governance and compliance with WorkSafe requirements, audit criteria, and program standards.
• Maintain accurate documentation and case notes in line with program and compliance expectations.
• Coordinate reporting and analysis on case conference outcomes, action progress, and portfolio trends.
• Provide insights and elevate risks to improve claims management practices and support program effectiveness.

Skills

Project coordination

Program delivery

Cross-functional teams

Time management

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

The Project Coordinator is responsible for the end-to-end coordination and delivery of programs. The role ensures claims are progressed through structured case conferencing, timelines are met, and program outcomes are achieved in line with WorkSafe requirements.

This role provides oversight, governance, and reporting across the program, ensuring consistency, quality, and continuous improvement in the management of long-duration claims.

How You'll Make An Impact

• Coordinate program delivery across allocated cohorts, ensuring claims progress through triage, case conferences, and completion stages.
• Monitor claim timelines and milestones to ensure claims remain on track and program requirements are met.
• Facilitate stakeholder collaboration between case managers, injury management advisors, mental health specialists, rehabilitation providers, and technical managers.
• Organise case conference attendance and preparation, ensuring the right people with the right expertise are involved in claim strategy discussions.
• Ensure governance and compliance with WorkSafe requirements, audit criteria, and program standards.
• Maintain accurate documentation and case notes in line with program and compliance expectations.
• Coordinate reporting and analysis on case conference outcomes, action progress, and portfolio trends.
• Provide insights and elevate risks to improve claims management practices and support program effectiveness.

About You

• Demonstrated experience in project coordination, program delivery, or operational support roles
• Experience in workers' compensation, insurance, or injury management environments
• Proven ability to manage multiple workstreams and meet critical deadlines
• Experience coordinating cross-functional teams

What We Can Offer You

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Opportunities for career growth and professional development.
• A collaborative environment where your contributions are valued.
• Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• A dedication to your wellbeing through our fitness passport, peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!

Gallagher Bassett is an equal opportunity employer and encourages applications from all backgrounds.

Agency candidates will not be considered for this position.

You must have the right to live and work within Australia to be considered for this opportunity.