Remote Operations Coordinator (Contract)

Microsoft; Redmond; Remote; AUD 64,000 - 72,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Savings Account (HSA)

Employee Assistance Program

Paid time off

Job summary

Microsoft is seeking a detail-oriented Business Analyst for a contract role through Allegis Global Solutions. This fully remote position manages a high-volume capacity-request workflow, validates data, routes cases to owners, and resolves routine requests using established procedures.

The staff augmentation setup keeps all policy decisions with full-time staff. You will maintain budget trackers in Excel, generate weekly reports, and coordinate with account teams and capacity owners.

Qualifications

• 2–4 years of operations coordination or similar high-volume queue-based role.
• 2+ years with ticketing or case management systems (Azure DevOps, ServiceNow, Jira).
• 2+ years advanced Microsoft Excel usage (lookups, pivot tables, data reconciliation).
• 1+ year exposure to Microsoft Azure concepts; AZ-900 is a plus.
• Background in cloud operations, ITSM, or supply chain operations preferred.
• Associate or bachelor's degree in business-related field preferred.
• AZ-900 certification is a plus.
• Case and queue management: triage, prioritization, routing within a ticketing system.

Responsibilities

• Triage and prioritize incoming capacity request cases daily, verifying completeness and accuracy of submitted details such as IDs, SKUs, regions, and core counts.
• Route validated cases to the correct owners and flag urgent or incomplete requests for immediate attention.
• Resolve routine cases independently using documented procedures, escalating anything outside defined parameters to the appropriate team member.
• Maintain and update budget trackers, case records, and reconciliation logs in Microsoft Excel.
• Send clear, professional follow-up communications to account teams when information is missing or clarification is needed.
• Track open action items through to closure, coordinating with account teams and capacity owners as needed.
• Prepare the case queue ahead of scrum meetings and capture notes and action items during sessions.
• Produce weekly reports covering case volumes, backlog aging, and escalation summaries.
• Identify recurring issues or process gaps and suggest improvements to team procedures.

Skills

Attention to detail

Data validation

Analytical thinking

Stakeholder coordination

Written communication

Process adherence

Prioritization

Education

Associate or bachelor's degree in business management, economics, finance, accounting

Tools

Azure DevOps

ServiceNow

Jira

Microsoft Excel (advanced)

Job description

Microsoft is seeking a detail-oriented Business Analyst for a contract role through Allegis Global Solutions. This fully remote position manages a high-volume capacity-request workflow, validates data, routes cases to owners, and resolves routine requests using established procedures.

The staff augmentation setup keeps all policy decisions with full-time staff. You will maintain budget trackers in Excel, generate weekly reports, and coordinate with account teams and capacity owners.