Remote DXR Service Engineer

Ridley Usa Inc.; Ballarat; On-site; AUD 90,000 - 120,000; Full time

Job summary

Philips Remote Service Engineer role based in North Ryde involves delivering advanced technical service support for Digital Xray (DXR) devices. You will manage inbound customer calls, remotely access systems, and provide initial remote diagnosis.

You will also create cases and verify contract entitlements while collaborating with cross-functional teams to ensure a high-quality customer experience. The position focuses on delivering expert service with a customer-first mindset, working from the

Qualifications

• Remote technical service support for Digital Xray (DXR) devices.
• First Time Right approach when handling customer inquiries.
• Collaborate with Technical Support, Technology and Service teams to ensure a consistent customer experience.

Responsibilities

• Manage inbound calls from customers, remotely accessing the system and providing initial remote diagnosis for our DXR devices.
• Create a case for the customer call, verifying contract entitlement.

Job description

Philips Remote Service Engineer role based in North Ryde involves delivering advanced technical service support for Digital Xray (DXR) devices. You will manage inbound customer calls, remotely access systems, and provide initial remote diagnosis.

You will also create cases and verify contract entitlements while collaborating with cross-functional teams to ensure a high-quality customer experience. The position focuses on delivering expert service with a customer-first mindset, working from the