Maintenance - Electrician

Ridley Usa Inc.; Ballarat; On-site; AUD 90,000 - 120,000; Full time

Job summary

Philips Remote Service Engineer role based in North Ryde involves delivering advanced technical service support for Digital Xray (DXR) devices. You will manage inbound customer calls, remotely access systems, and provide initial remote diagnosis.

You will also create cases and verify contract entitlements while collaborating with cross-functional teams to ensure a high-quality customer experience. The position focuses on delivering expert service with a customer-first mindset, working from the

Qualifications

• Remote technical service support for Digital Xray (DXR) devices.
• First Time Right approach when handling customer inquiries.
• Collaborate with Technical Support, Technology and Service teams to ensure a consistent customer experience.

Responsibilities

• Manage inbound calls from customers, remotely accessing the system and providing initial remote diagnosis for our DXR devices.
• Create a case for the customer call, verifying contract entitlement.

Job description

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Job Description

Job Title Remote Service Engineer - DXR Job Description

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

Your opportunity

We have an opportunity for a Remote Service Engineer to join our team specialising in Digital Xray (DXR) based in North Ryde office. Reporting to the Service Delivery Team Leader, this position is focused on delivering advanced technical service support expertise to our customers, creating experience without equal every day.

As a Remote Service Engineer, you will thrive in providing high touch interactions with customers to provide information in response to first line technical support with inquiries about products and services, problems and services requests raised by customers (internal or external), embedding a First Time Right approach.

You will work collaboratively with Technical Support, Technology and Service teams to remove barriers and facilitate an exceptional and consistent experience to our customers.

Your key main responsibility will be:

Manage inbound calls from customers, remotely accessing the system and providing initial remote diagnosis for our DXR devices

Create a case for the customer call, verifying contract entitlement