Remote Delivery Lead — Medicaid & Contact Center Ops

Accenture PLC; Redmond; A distancia; AUD 114.000 - 379.000; Jornada completa

Descripción de la vacante

Accenture PLC is seeking a Delivery Lead Manager to oversee delivery work across multiple service delivery operations, drive optimization, and ensure profitability and performance targets. The role requires leadership in people management, change management, and cross-functional collaboration with project managers on complex engagements.

The position emphasizes career development for delivery resources, budgeting, capacity planning, and SLA adherence while coordinating with client objectives and

Formación

• Minimum 5 years’ experience in operations.
• Minimum 5 years’ experience in people management.
• Minimum 2 years’ experience in contact center management.
• Minimum 1 year’s experience working in Medicaid.

Responsabilidades

• Ensure execution of delivery work across multiple service delivery operations.
• Drive optimization of delivery of standard solutions within areas of expertise.
• Deliver agreed scope of services while achieving profitability improvements and productive gains.
• Address performance issues across the service delivery operations and implement continuous improvement.
• Analyze team performance and metrics, compare against benchmarks, and present options for improvement.
• Manage supply and demand, service quality and processes to meet delivery expectations and KPIs.
• Meet with project managers on large or complex projects to determine format, plan timeframe and overtime needs.
• Responsible for career management of service delivery resources including training, engagement, mentoring, succession planning and performance reviews.

Conocimientos

Analytical skills

Communication skills

Problem solving

Stakeholder management

Change management

Leadership

Time management

Organization

Educación

Bachelor’s Degree

Descripción del empleo

Accenture PLC is seeking a Delivery Lead Manager to oversee delivery work across multiple service delivery operations, drive optimization, and ensure profitability and performance targets. The role requires leadership in people management, change management, and cross-functional collaboration with project managers on complex engagements.

The position emphasizes career development for delivery resources, budgeting, capacity planning, and SLA adherence while coordinating with client objectives and