Life & Annuity Delivery Lead — AI, Automation & Growth

Accenture PLC; Redmond; Vor Ort; AUD 189.000 - 430.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid holidays

Paid time off

Zusammenfassung

Accenture PLC is seeking an ALIP Production Support Lead to oversee end-to-end delivery across contracts, ensuring quality, efficiency, and strong client outcomes. You will guide delivery governance, manage client expectations, and drive continuous improvements in automation and AI adoption.

Ideal candidates have 5+ years in delivery leadership with multiple accounts, strong incident management practices, and proven executive-level communication skills. Travel may be required.

Qualifikationen

• Five+ years in a delivery lead role with multiple accounts for production support.
• Experience establishing best practices for incident management across multiple towers.
• Strong stakeholder management and executive-level reporting experience.

Aufgaben

• Provide strategic guidance to enhance delivery processes and service quality.
• Collaborate with stakeholders to align delivery objectives with business goals.
• Maintain production metrics like MTTR, response times, and SLA compliance.
• Drive continuous improvement for efficiency and operations.
• Mentor and support team members to improve performance.
• Support RFI, pre-sales, proposals, and contract renewals.
• Lead production support transformation, automation, and AI initiatives.

Kenntnisse

Delivery leadership

Stakeholder management

Estimation & planning

Client relationship management

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Accenture PLC is seeking an ALIP Production Support Lead to oversee end-to-end delivery across contracts, ensuring quality, efficiency, and strong client outcomes. You will guide delivery governance, manage client expectations, and drive continuous improvements in automation and AI adoption.

Ideal candidates have 5+ years in delivery leadership with multiple accounts, strong incident management practices, and proven executive-level communication skills. Travel may be required.