Remote Cybersecurity Product Support Specialist

Huntress; Albury City; Remote; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Fully remote work

Annual US trip for Summer Summit

Home office setup reimbursement

12 weeks paid parental leave

Monthly digital allowance for phone/in

Monthly home office tech stipend

Private health insurance (subsided)

Stock options for all full-time

BetterUp coaching access

Job summary

Huntress is a fully remote cybersecurity company providing enterprise-grade protection to businesses worldwide. We’re looking for a Product Support Specialist who will be the frontline for customer inquiries, delivering world-class service and technical guidance.

You’ll collaborate with a global team and grow into an expert on our security products. The role emphasizes customer-centric support, a strong team mindset, and ongoing coaching and training to help you excel in a fast-paced

Qualifications

• Adapt to a dynamic, fast-paced company environment.
• Collaborate effectively and communicate clearly with the team.
• Demonstrate strong problem-solving with logical reasoning.
• Working knowledge of Windows OS and macOS with basic troubleshooting.
• Experience with antivirus product configuration and software interaction troubleshooting.
• Familiarity with system configuration/management tools (GPO, RMMs, PSAs) or scripting these tools.

Responsibilities

• Provide direct support to partners via email and chat, offering clear and helpful solutions as their initial point of contact.
• Deliver exceptional customer service, ensuring partners feel valued and supported.
• Guide partners through product troubleshooting, ensuring they understand the steps to resolve issues.
• Assess and escalate complex problems to the appropriate teams, ensuring timely resolution.
• Follow up with partners to confirm successful issue resolution and gather feedback for continuous improvement.
• Identify opportunities to enhance our documentation and suggest clear, concise improvements.
• Continuously expand your knowledge of our products, internal procedures, and partner environments.

Skills

Adaptability

Collaboration

Problem solving

Windows knowledge

macOS knowledge

Antivirus configuration

System configuration tools

Scripting

Job description

Huntress is a fully remote cybersecurity company providing enterprise-grade protection to businesses worldwide. We’re looking for a Product Support Specialist who will be the frontline for customer inquiries, delivering world-class service and technical guidance.

You’ll collaborate with a global team and grow into an expert on our security products. The role emphasizes customer-centric support, a strong team mindset, and ongoing coaching and training to help you excel in a fast-paced