Live Betting Support Specialist

Bet365 Company; Darwin; On-site; AUD 30,000 - 39,000; Full time

Job summary

Bet365 is recruiting a Customer Account Advisor for Telebet support in Australia. You will manage live telephone wagering and account inquiries, delivering precision and speed during peak events, while upholding regulatory standards and responsible gambling protocols.

Comprehensive training will build product knowledge and technical skills to handle complex customer interactions confidently. Working 5 days out of 7 with evening and weekend shifts, you’ll join a team dedicated to exceptional

Qualifications

• Confident and calm approach when making sound judgments in high-pressure scenarios
• Strong keyboard skills with fast, accurate data entry
• Sound knowledge of sports, fixtures and wagering markets
• Background in a contact centre or telephone-based customer service environment
• Ability to navigate multiple computer systems simultaneously
• Clear communication and active listening abilities

Responsibilities

• Process telephone bets accurately while managing general account queries
• Handle inbound customer calls efficiently using Avaya
• Explain bet types and account features using comprehensive product knowledge
• Identify potential customer harm early to uphold safer gambling commitments
• Escalate complex account issues and safer gambling concerns in line with procedures
• Collaborate with colleagues and leaders to maintain exceptional service standards
• Adhere to regulatory requirements, security protocols and operational compliance standards

Skills

Calm under pressure

Fast data entry

Sports knowledge

Contact centre experience

Multisystem navigation

Clear communication

Tools

Avaya telephony system

Job description

Bet365 is recruiting a Customer Account Advisor for Telebet support in Australia. You will manage live telephone wagering and account inquiries, delivering precision and speed during peak events, while upholding regulatory standards and responsible gambling protocols.

Comprehensive training will build product knowledge and technical skills to handle complex customer interactions confidently. Working 5 days out of 7 with evening and weekend shifts, you’ll join a team dedicated to exceptional