Remote Customer Support Specialist

Scale-X Solutions; Australia; Remote; AUD 11,000 - 14,000; Full time

Job summary

Scale-X Solutions is seeking a Customer Support Representative to serve as the first point of contact for clients. This full-time, remote role handles inbound and outbound calls via VoIP, replies to emails, and proactively reaches out to customers using provided scripts.

The ideal candidate has strong English communication, excellent administrative skills, and experience in fast-paced customer service environments. Familiarity with CRM systems and email platforms is required.

Qualifications

• Minimum 1 year in customer service, support, or reception; AU support preferred.
• Excellent verbal and written English communication.
• Proficient with VoIP, email platforms, and CRM/databases.

Responsibilities

• Handle inbound and outbound calls via VoIP.
• Respond to email inquiries and outreach using scripts.
• Act as primary contact, resolve issues, escalate when needed.
• Record interactions and update CRM with accuracy.
• Follow processes and scheduling for customer calls/meetings.

Skills

Customer service experience

AU support experience

English communication

VoIP familiarity

CRM familiarity

Tools

VoIP systems

CRM

Email platforms

Job description

Scale-X Solutions is seeking a Customer Support Representative to serve as the first point of contact for clients. This full-time, remote role handles inbound and outbound calls via VoIP, replies to emails, and proactively reaches out to customers using provided scripts.

The ideal candidate has strong English communication, excellent administrative skills, and experience in fast-paced customer service environments. Familiarity with CRM systems and email platforms is required.