Remote Customer Support & Coordination Specialist

Endeavour Group; Yamba; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Endeavour Group is seeking a Client Support & Program Coordination professional for a flexible remote role in Australia/New Zealand. The position focuses on structured processes, independent work, and effective communication to support a growing online program.

You will engage in customer-facing activities, use digital tools to stay organized, and participate in ongoing training to enhance service quality and program effectiveness.

Qualifications

• High school certificate or equivalent.
• Ability to comfortably sit for long periods.
• Good Computer and Typing Skills.
• Comfortable desk and good Internet connection.
• Strong interpersonal skills.

Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction.
• Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and report on any customer issues and resolutions.

Skills

Customer service

Typing speed

Digital literacy

Interpersonal skills

Remote work

Education

High school diploma

Job description

Endeavour Group is seeking a Client Support & Program Coordination professional for a flexible remote role in Australia/New Zealand. The position focuses on structured processes, independent work, and effective communication to support a growing online program.

You will engage in customer-facing activities, use digital tools to stay organized, and participate in ongoing training to enhance service quality and program effectiveness.