Remote Travel Concierge & Support Specialist

Endeavour Group Careers; Mackay Regional; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work

Training & growth

Travel discounts

Job summary

Endeavour Group Careers is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips in a 100% work-from-home role.

You will assist clients with travel questions, manage itinerary updates, cancellations, and special requests, and provide guidance on destinations and travel requirements. Ideal candidates are highly organized, have strong communication skills, and can learn new systems in a remote environment.

Qualifications

• Strong written and verbal communication skills.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Written and verbal communication

Customer service experience

Organization

Attention to detail

Independent / self-motivated

Adaptability to learn new systems

Passion for travel

Job description

Endeavour Group Careers is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips in a 100% work-from-home role.

You will assist clients with travel questions, manage itinerary updates, cancellations, and special requests, and provide guidance on destinations and travel requirements. Ideal candidates are highly organized, have strong communication skills, and can learn new systems in a remote environment.