Remote Customer Success Program Lead – Cloud & AI

ManpowerGroup; Redmond; Remote; AUD 110,000 - 114,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup is recruiting a Customer Success Account Manager for a technology and cloud-focused organization. This remote role supports the program delivery team and crafts executive-ready narratives to align across the company.

The position requires 5–7 years of project/strategy experience, strong problem‑solving skills, and the ability to manage multiple stakeholders. 40 hours/week, 18-month contract with potential extension depending on budget.

Qualifications

• 5–7 years of project or strategy experience with strong strategic thinking and proactive execution.
• Proven ability to work independently and resolve issues across complex workstreams.
• Experience crafting executive-ready narratives and communicating technical information clearly.

Responsibilities

• Interface with clients on technical and project matters from initiation through delivery.
• Drive program schedules and provide clear status reporting to keep stakeholders aligned.
• Create/review functional specifications to support product or service implementation decisions.
• Design program materials, process maps, and enablement content for cloud/AI initiatives.
• Coordinate cross-functional activities to meet schedule and budget.

Skills

Strategic thinking

Project management

Stakeholder management

Executive communication

Problem solving

Job description

ManpowerGroup is recruiting a Customer Success Account Manager for a technology and cloud-focused organization. This remote role supports the program delivery team and crafts executive-ready narratives to align across the company.

The position requires 5–7 years of project/strategy experience, strong problem‑solving skills, and the ability to manage multiple stakeholders. 40 hours/week, 18-month contract with potential extension depending on budget.