Remote Customer Solutions Specialist — Education Support

Kinetic Education; Western Australia; Hybrid; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Remote work from home

Job summary

Kinetic Education is seeking customer solutions professionals to support families through a remote role. You will handle high-volume calls regarding account queries, feedback, cancellations, and retention, while building strong relationships and ensuring an outstanding experience for students and parents.

With a focus on responsive emails and supportive coaching, the role offers training and development from day one in a fully remote setup, with options for full-time or part-time schedules and

Qualifications

• Exceptional interpersonal skills and ability to build rapport over the phone.
• Experience in customer service in a fast-paced environment such as call centres, hospitality or retail.
• Ability to monitor, delegate, and respond to emails efficiently.

Responsibilities

• Handling high volume inbound and outbound calls related to account queries, customer feedback, cancellations, and retention.
• Building lasting partnerships with families by understanding their needs and providing top-notch support.
• Training and development provided to set you up for success from day one!

Skills

Customer service

Communication

Rapport building

Organization

Job description

Kinetic Education is seeking customer solutions professionals to support families through a remote role. You will handle high-volume calls regarding account queries, feedback, cancellations, and retention, while building strong relationships and ensuring an outstanding experience for students and parents.

With a focus on responsive emails and supportive coaching, the role offers training and development from day one in a fully remote setup, with options for full-time or part-time schedules and