Suburban Rail Operations Tutor & Coach

Queensland Rail; Brisbane; Remote; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Full training

Growth opportunities

Industry discounts

Job summary

Queensland Rail is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home position offers full training, ongoing support, and opportunities for growth within a travel-focused company.

In this role, you will handle inquiries via email, phone, and messaging, guide travelers on destinations and requirements, and manage itinerary changes with a customer-first mindset.

Qualifications

• Excellent written and verbal communication.
• Customer service experience in travel or hospitality preferred.
• Highly organized and detail-oriented.
• Capable of working independently in a remote setup.
• Quick to learn new systems and processes.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Written & verbal communication

Customer service experience

Organized & detail-oriented

Remote work readiness

Quick learner

Job description

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.

Key Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, call center, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a remote environment
• Able to learn new systems, tools, and processes quickly
• Passionate about travel and helping others travel with confidence

What We Offer

• 100% remote, work-from-home position
• Full training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment