Remote Customer Service & Sales Consultant - Flexible Hours

Council Jobs; Australia; Hybrid; AUD 33,000 - 48,000; Full time

Benefits offered by this job

Telstra discounts

Parental leave

Training programs

Flexible hours

Recognition programs

Inclusive culture

Job summary

Telstra Retail is hiring a Customer Service & Sales Consultant to deliver exceptional in-store experiences and guide customers to the right Telstra products and services. You will stay updated on gadgets and services, helping customers transform their telecommunications experience.

You will work across multiple store locations and can contribute to a welcoming, collaborative environment while aiming to meet and exceed KPIs and sales goals.

Qualifications

• High school certificate or equivalent.
• Ability to sit for long periods of time.
• Good computer and typing skills.
• Strong internet connection.
• Strong interpersonal skills.
• Preferred: ability to resolve conflict.

Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Skills

Typing speed

Computer skills

Interpersonal skills

Customer service

Communication

Remote work

Education

High school certificate or equivalent

Tools

MS Outlook

Excel

Word

Job description

Telstra Retail is hiring a Customer Service & Sales Consultant to deliver exceptional in-store experiences and guide customers to the right Telstra products and services. You will stay updated on gadgets and services, helping customers transform their telecommunications experience.

You will work across multiple store locations and can contribute to a welcoming, collaborative environment while aiming to meet and exceed KPIs and sales goals.