Relocation Case Manager — Government & Defence (Flexible)

Toll Group; Adelaide; Híbrido; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work options

Supportive team environment

Full training provided

Descripción de la vacante

Toll Group is seeking a Case Manager to support Australian Defence Force relocation across Brisbane, Adelaide, Melbourne and Parramatta. You will be the single point of contact for ADF members and their families, guiding them through relocation with policy compliance and advocacy.

The role requires interpreting policy, strong communication, and meticulous attention to detail, plus proficiency in Microsoft Office. Flexible work options, full training, and pre-employment checks apply.

Formación

• Case management experience in a similar role is advantageous.
• Ability to interpret policy and legislation.
• Effective written and verbal communication with diverse stakeholders.
• Strong attention to detail and time management.
• Proficiency in Microsoft applications.
• Australian citizen or permanent resident is mandatory.

Responsabilidades

• Deliver a high-quality end-to-end relocation experience to relocating ADF members and their families.
• Manage expectations, ensuring understanding of service scope and lifecycle.
• Administer Defence relocation policy and entitlements in line with policy and KPIs.
• Respond to routine telephone and email enquiries.

Conocimientos

Case management

Policy interpretation

Communication

Attention to detail

MS Office

Descripción del empleo

Toll Group is seeking a Case Manager to support Australian Defence Force relocation across Brisbane, Adelaide, Melbourne and Parramatta. You will be the single point of contact for ADF members and their families, guiding them through relocation with policy compliance and advocacy.

The role requires interpreting policy, strong communication, and meticulous attention to detail, plus proficiency in Microsoft Office. Flexible work options, full training, and pre-employment checks apply.