Remote Care & Member Experience Coordinator

Hatch; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

A healthcare organization is looking for a Care Coordinator who will act as a bridge between members and the team, ensuring members feel supported throughout their health journey. This full-time role combines strong communication skills, a tech-savvy mindset, and customer obsession. You will enable high standards of care, coordinate appointments, and continuously seek to improve member experiences. The position is flexible, allowing for both in-office and remote work, catering to those in Melbourne and Sydney.

Qualifications

• Availability for full-time work with 1–2 in-office days.
• Natural communicator who explains complex information clearly.
• Comfortable working with multiple systems and digital tools.
• Ability to treat members like family and improve their experiences.
• Enjoys giving and receiving feedback and being part of a team.
• Proactive with a strong sense of ownership and autonomy.

Responsibilities

• Enable high standards of care for Everlab consults.
• Schedule appointments and follow up on test results.
• Seek feedback from members to improve their experience.

Skills

Strong written and spoken communication

Tech-savvy and process-minded

Customer obsessed

Incredible teammate

Ownership mindset with strong autonomy

Education

Health sciences degree or related experience

Job description

A healthcare organization is looking for a Care Coordinator who will act as a bridge between members and the team, ensuring members feel supported throughout their health journey. This full-time role combines strong communication skills, a tech-savvy mindset, and customer obsession. You will enable high standards of care, coordinate appointments, and continuously seek to improve member experiences. The position is flexible, allowing for both in-office and remote work, catering to those in Melbourne and Sydney.