Care coordinator

Michael Page; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging + Bonus

Permanent position

Job summary

Michael Page is seeking a Care Coordinator to support clients in the healthcare sector, delivering exceptional service and coordinating care plans from intake to delivery. The role requires strong empathy, organisation and teamwork to ensure timely, accurate service across multiple stakeholders.

The position is permanent and focused on improving outcomes for clients, families and healthcare professionals within a collaborative team. Salary packaging and a bonus are available.

Qualifications

• Experience in customer service within the healthcare industry.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in record-keeping and attention to detail.
• A proactive and empathetic approach to client care.

Responsibilities

• Coordinate and oversee client care plans to ensure needs are met effectively.
• Provide excellent customer service to clients, families and healthcare professionals.
• Maintain accurate records and documentation of client interactions and services provided.
• Schedule and manage appointments, ensuring timely service delivery.
• Act as the main point of contact for client inquiries and concerns.
• Collaborate with healthcare professionals to improve service delivery and outcomes.
• Monitor and evaluate client care plans, making adjustments as needed.
• Support team members with administrative duties as required.

Skills

Customer service

Organisational skills

Communication skills

Record keeping

Teamwork

Tech proficiency

Tools

Healthcare software

Job description

The Care Coordinator role focuses on supporting clients within the healthcare sector by providing exceptional customer service and ensuring smooth coordination of care services. This permanent position offers a rewarding opportunity to contribute to the lives of others.

This role is with a company operating within the healthcare industry,

Description

• Coordinate and oversee client care plans to ensure their needs are met effectively.
• Provide excellent customer service to clients, families, and healthcare professionals.
• Maintain accurate records and documentation of client interactions and services provided.
• Schedule and manage appointments, ensuring timely service delivery.
• Act as the main point of contact for client inquiries and concerns.
• Collaborate with healthcare professionals to improve service delivery and outcomes.
• Monitor and evaluate client care plans, making adjustments as needed.
• Support team members with administrative duties as required.

Profile

A successful Care Coordinator should have:

• Experience in customer service within the healthcare industry.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in record-keeping and attention to detail.
• A proactive and empathetic approach to client care.
• Ability to work collaboratively with a team and independently.
• Competence in using relevant software and systems.

Job Offer

• Salary packaging + Bonus
• Permanent position within the healthcare industry.
• Opportunity supporting clients and making a difference in their lives.