Remote APAC Education Tech Implementation Consultant

Turnitin; Sydney; Remote; AUD 95,000 - 125,000; Full time

Job summary

Turnitin is seeking an Implementation Consultant to support onboarding of clients across the Asia-Pacific region from a remote Australian base. The role focuses on coordinating technical implementations, product adoption, and change management for educational institutions.

You will work within the Onboarding and Professional Services team, collaborating across product, UX, and engineering to ensure clients achieve value from Turnitin solutions, including LMS integrations and AI-enabled workflows.

Qualifications

• 3–5 years in educational technology implementations or similar roles.
• Excellent written and verbal communication, and presentation skills.
• Experience with AI solutions and privacy/ethics is a plus.

Responsibilities

• Coordinate with Onboarding Consultants to ensure smooth technical implementation and deliver on client expectations.
• Monitor project plans and timelines using scheduling tools; drive deliverables and accountability.
• Lead virtual and on-site meetings and share relevant updates with teams.
• Serve as an expert on Turnitin products and LMS integrations.
• Deliver administrator orientations to clients and tailor configurations to needs.
• Identify customer educational, assessment and technical needs to optimize setup.
• Act as liaison between customers and technical teams on updates and improvements.
• Collaborate with sales, UX, product, and engineering for a seamless customer experience.
• Assist Sales with integration-related queries requiring specialist input.
• Coordinate with Support and other teams to manage customer interactions.
• Help develop onboarding processes and reduce churn with Account Management.

Skills

Communication skills

Cross-functional teamwork

Project management

Higher education experience

AI/automation experience

Travel flexibility

Tools

3rd-party integrations

Job description

Turnitin is seeking an Implementation Consultant to support onboarding of clients across the Asia-Pacific region from a remote Australian base. The role focuses on coordinating technical implementations, product adoption, and change management for educational institutions.

You will work within the Onboarding and Professional Services team, collaborating across product, UX, and engineering to ensure clients achieve value from Turnitin solutions, including LMS integrations and AI-enabled workflows.