Remote APAC Customer Support Team Lead (SaaS)

DoorDash, Inc.; Australia; Remoto; AUD 110.000 - 140.000; Tempo pieno

Descrizione del lavoro

DoorDash is seeking a Team Lead, Customer Support for our APAC region. The role will oversee day-to-day operations, mentor a remote support team, and ensure fast, empathetic assistance to hospitality operators globally.

You will drive performance, collaborate with cross-functional teams, and uphold top-tier customer experiences. The ideal candidate has 3+ years of technical customer support experience, proven remote leadership, and strong communication skills, with comfort in CRM and analytics

Competenze

• 3+ years of technical customer support experience
• Experience leading a remote team
• Strong customer experience focus and problem-solving skills
• Excellent written and verbal communication
• Familiarity with CRMs, help desk platforms and analytics dashboards

Mansioni

• Act as player-coach, directly supporting customers when needed
• Coach and guide a remote team of customer support reps
• Monitor performance metrics and provide regular feedback
• Improve productivity by maintaining docs, conducting quality reviews and training
• Collaborate with Customer Success, Product and other teams to improve CX

Conoscenze

Remote team leadership

Customer support

Troubleshooting

CRM tools

Analytics dashboards

Clear communication

Strumenti

CRMs

Help desk platforms

Analytics dashboards

Descrizione del lavoro

DoorDash is seeking a Team Lead, Customer Support for our APAC region. The role will oversee day-to-day operations, mentor a remote support team, and ensure fast, empathetic assistance to hospitality operators globally.

You will drive performance, collaborate with cross-functional teams, and uphold top-tier customer experiences. The ideal candidate has 3+ years of technical customer support experience, proven remote leadership, and strong communication skills, with comfort in CRM and analytics