Remote AI-Driven Customer Success Engineer (SaaS)

Mosaec; Australia; Remote; AUD 131,000 - 163,000; Full time

Job summary

Algolia is seeking a Customer Success Engineer to help customers adopt and scale our generative search platform. You will deliver technical onboarding, solution design guidance, and hands‑on implementation support across a variety of architectures.

You should be deeply curious, collaborative, and comfortable learning new technologies. Excellent communication to technical and non‑technical audiences, plus readiness for occasional travel, are expected. Remote-friendly within Australia.

Qualifications

• 4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space.
• Functional knowledge of at least one programming language such as JavaScript, Java, PHP, C#, Objective‑C, Swift, Ruby, Python.
• Experience with REST API, database management, and web development technologies.
• Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review).
• A lifelong learning and growth mindset.

Responsibilities

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs.
• Scope, shape and present technical workshops to drive Algolia’s adoption.
• Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization.
• Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world‑class support experience.
• Work across the organisation and elevate as necessary for confirmation of solutions or other options.
• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
• Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
• Proactively identify and work with the customer to resolve technical risks and bottlenecks.
• Provide guidance on how to optimise the use of their environment.

Skills

Customer-facing tech exp

REST API & web tech

SaaS experience

Job description

Algolia is seeking a Customer Success Engineer to help customers adopt and scale our generative search platform. You will deliver technical onboarding, solution design guidance, and hands‑on implementation support across a variety of architectures.

You should be deeply curious, collaborative, and comfortable learning new technologies. Excellent communication to technical and non‑technical audiences, plus readiness for occasional travel, are expected. Remote-friendly within Australia.