Remote Administration Specialist – Disability Services

Your Way Support Services Pty Ltd; Caboolture; Remote; AUD 55,000 - 75,000; Full time

Job summary

Your Way Support Services (YWSS) is seeking an experienced Administration Assistant to maintain participant and staff records and support day-to-day administration for our disability and veteran support services. Reporting to management, you will take ownership of allocated work, keep records accurate and current, follow up outstanding requirements and raise issues early.

This role suits someone who can work independently from home, communicate clearly and reliably manage recurring deadlines and

Qualifications

• Substantial administration experience in disability or regulated services.
• Strong document preparation and record-keeping accuracy.
• Ability to plan, meet deadlines and follow up tasks.
• Proficient in Microsoft 365 apps and electronic records systems.

Responsibilities

• Maintain participant files, complete fortnightly file reviews and follow up missing, expired or unsigned documents.
• Review and finalise quarterly progress reports, service agreements, consents, participant profiles, emergency plans and other required records using approved templates and source information.
• Monitor worker qualifications and screening alerts each workday, request renewals and record follow-up through to completion or escalation.
• Review outstanding support‑worker shifts and progress notes, seek corrections and process time, travel and leave administration within delegated authority.
• Assist with routine rostering and short‑term shift coverage, recruitment, screening, onboarding and system records.
• Answer incoming phone calls, respond to participant, staff and stakeholder enquiries, maintain clear records and provide useful handovers.
• Complete other ad hoc administrative tasks as required.
• Submit accurate fortnightly reports and immediately raise participant safety concerns, significant compliance issues and other matters requiring management action.

Skills

Administration experience

Attention to detail

Communication

Independent work

Confidentiality

Tools

Microsoft 365

Word

Excel

Outlook

OneDrive

Job description

Your Way Support Services (YWSS) is seeking an experienced Administration Assistant to maintain participant and staff records and support day-to-day administration for our disability and veteran support services. Reporting to management, you will take ownership of allocated work, keep records accurate and current, follow up outstanding requirements and raise issues early.

This role suits someone who can work independently from home, communicate clearly and reliably manage recurring deadlines and