Admin & Disability Support Coordinator

Community Nurses, Inc.; Toowoomba Regional; On-site; AUD 52,000 - 66,000; Full time

Job summary

Community Nurses, Inc. is seeking an organised Administration Support Worker who can also provide direct disability support. The role centres on administration and rostering, with occasional participant support in homes and the community.

You will join a small, supportive team servicing Toowoomba and surrounding areas, communicating confidently with participants, families and staff. Flexibility to cover shifts and contribute ideas to improve services is valued.

Qualifications

• Administration qualification or demonstrated administration and rostering experience.
• At least one year of relevant experience.
• Current First Aid and CPR certificates.
• Current NDIS Worker Screening Check and any required Blue Card
• Current Australian driver licence.
• Reliable, registered and comprehensively insured vehicle.
• Completion of the NDIS Worker Orientation Module.
• Availability to work flexible hours.

Responsibilities

• Answer incoming calls professionally and direct calls appropriately.
• Respond to enquiries from participants, families, representatives and referral partners.
• Support participant intake, onboarding and service commencement.
• Assist participants and representatives with required paperwork.
• Prepare and maintain participant and staff rosters.
• Organise participant support schedules, appointments and service arrangements.
• Monitor roster vacancies and arrange staff to cover shifts.
• Communicate roster changes promptly to participants and staff.
• Check in with participants and respond to concerns or changes in support needs.
• Maintain confidential participant and staff records.
• Data entry, filing and document preparation.
• Use email, Microsoft Office and rostering software confidently.
• Support information and data management per privacy rules.
• Ensure activities align with policies and safeguarding requirements.
• Identify and elevate complaints, incidents and risks.
• Contribute ideas to improve administration and rostering processes.
• Collaborate with participants, families, staff and external stakeholders.

Skills

Administration

Roster coordination

Communication skills

Organization

Time management

Problem solving

Privacy & confidentiality

Telephone etiquette

Self-motivation

Teamwork

Tools

Microsoft Office

Rostering software

Job description

Community Nurses, Inc. is seeking an organised Administration Support Worker who can also provide direct disability support. The role centres on administration and rostering, with occasional participant support in homes and the community.

You will join a small, supportive team servicing Toowoomba and surrounding areas, communicating confidently with participants, families and staff. Flexibility to cover shifts and contribute ideas to improve services is valued.