Case Manager - 12 Month Contract

Toll Group; Melbourne; Hybrid; AUD 75.000 - 110.000; Vollzeit

Benefits dieser Stelle

Flexible work options

Supportive team environment

Full training provided

Zusammenfassung

Toll Group in Melbourne is seeking a Case Manager on a 12-month fixed-term contract to support Australian Defence Force members and their families during relocation across Australia. You will deliver a high-quality relocation experience and serve as the single point of contact throughout the process.

You will interpret policy, manage expectations, and communicate with diverse stakeholders. The role requires excellent communication, policy knowledge, and strong attention to detail, with flexible

Qualifikationen

• Experience in case management or mobility/assignment management is advantageous.
• Ability to interpret policy and legislation.
• Strong written and verbal communication skills with diverse stakeholders.
• Excellent attention to detail and time management.

Aufgaben

• Deliver end-to-end relocation experience for ADF members and families.
• Manage expectations and explain service scope and lifecycle of relocation.
• Administer Defence relocation policy and entitlements in line with policy and KPIs.
• Respond to routine phone and email enquiries.

Kenntnisse

Case management

Policy interpretation

Communication

Attention to detail

Time management

MS Office

Australian citizenship or PR

Jobbeschreibung

## Case Manager - 12 Month ContractApply: Melbourne, Victoria, Australia: Full time: Posted Today: R000078108**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comGlobal Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.**The Opportunity**Due to ongoing growth within the business we have an exciting opportunity for a Case Manager to join our Government & Defence team in our Melbourne Office.**Please note this will be a 12 Month Fixed Term Contract.**You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strive to ensure that all ADF Members experience a superior relocation.As a Case Manager, your responsibilities will include:* Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.* Expectation management ensuring Members and their families understand service scope and the relocation life cycle.* Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.* Responding to routine telephone and email enquiriesAbout you:* Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)* The ability to interpret policy and legislation* Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders* Strong attention to detail & time management skills* Proficiency in all Microsoft applications* **Mandatory: Must be an Australian Citizen or Permanent Resident**Benefits:* Flexible work options available* Supportive team environment* Full training provided* Office location: Collins St, Melbourne CBD - close to public transportAre you interested in seeing a day in the life of a Case Manager? Click the link below to hear from Matthew and Daniela in our Relocations team.A Day in the Life of a Case Manager***Toll is proud to welcome Aboriginal and Torres Strait Islander peoples and invites applications from Indigenous candidates for roles within our Managed Services division. We recognise the value of diverse perspectives and are committed to fostering an inclusive and culturally safe workplace.***