Relocation Case Manager for ADF – Flexible Work

Toll Group; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Supportive team environment

Full training provided

Office location: Collins St

Job summary

Toll Group in Melbourne is seeking a Case Manager to support Australian Defence Force Members and their families during relocation. You will act as the single point of contact, ensuring a seamless end-to-end relocation experience with policy compliance and clear communication.

Key responsibilities include end-to-end case management, advocacy, and timely responses to enquiries, while upholding policy and KPI standards.

Qualifications

• Case management experience in a similar role would be advantageous.
• Ability to interpret policy and legislation.
• Effective communication skills, both written and verbal, with diverse stakeholders.
• Strong attention to detail and time management skills.
• Proficiency in Microsoft applications.
• Mandatory: Australian Citizenship or Permanent Resident.

Responsibilities

• Deliver a high-quality end-to-end relocation experience for ADF members and their families through case management, policy compliance, advocacy and escalation resolution.
• Manage expectations by ensuring Members understand service scope and relocation lifecycle.
• Administer Defence relocation policy and entitlements in line with policy and client KPIs.
• Respond to routine telephone and email enquiries.

Skills

Case management

Policy interpretation

Communication skills

Attention to detail

Time management

Australian Citizenship or PR

Tools

Microsoft Office

Job description

Toll Group in Melbourne is seeking a Case Manager to support Australian Defence Force Members and their families during relocation. You will act as the single point of contact, ensuring a seamless end-to-end relocation experience with policy compliance and clear communication.

Key responsibilities include end-to-end case management, advocacy, and timely responses to enquiries, while upholding policy and KPI standards.