Defence Relocation Case Manager - 12-Month FTC

Toll Group; Adelaide; On-site; AUD 65,000 - 95,000; Full time

Job summary

Toll Group in Adelaide is seeking a Case Manager (12 Month FTC) to support Australian Defence Force relocations. You will act as the single point of contact for ADF members and their families, guiding them through relocation processes with policy compliance and advocacy.

The role emphasizes end-to-end relocation experience, policy interpretation, and strong communication with diverse stakeholders. Office located on Grenfell St, with flexible options and full training provided.

Qualifications

• Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)
• The ability to interpret policy and legislation
• Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
• Strong attention to detail & time management skills
• Proficiency in all Microsoft applications
• Mandatory: Must be an Australian Citizen or Permanent Resident
• Flexible work options available
• Supportive team environment
• Full training provided
• Office location: Grenfell St - close to public transport

Responsibilities

• Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
• Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
• Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.
• Responding to routine telephone and email enquiries

Skills

Case management

Policy interpretation

Communication

Attention to detail

MS Office

Job description

Toll Group in Adelaide is seeking a Case Manager (12 Month FTC) to support Australian Defence Force relocations. You will act as the single point of contact for ADF members and their families, guiding them through relocation processes with policy compliance and advocacy.

The role emphasizes end-to-end relocation experience, policy interpretation, and strong communication with diverse stakeholders. Office located on Grenfell St, with flexible options and full training provided.