Relocation Case Manager – Defence Mobility (12-Month FTC)

Ourmob.com.au Chemistry Pty; Adelaide; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flexible work options

Supportive team environment

Full training provided

Office location: Grenfell St

Résumé du poste

Toll Group in Adelaide is seeking a Case Manager to support Australian Defence Force relocations. You will be the single point of contact for ADF members and their families, guiding them through the relocation lifecycle with policy-driven case management.

Join a Government & Defence team that values inclusivity, supports flexible work options, and provides full training. The role requires Australian Citizenship or Permanent Residency and a commitment to high service standards.

Qualifications

• Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel).
• The ability to interpret policy and legislation.
• Effective communication skills, both written and verbal, with diverse stakeholders.
• Strong attention to detail & time management skills.
• Proficiency in all Microsoft applications.

Responsabilités

• Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
• Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
• Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.
• Responding to routine telephone and email enquiries

Connaissances

Case management

Policy interpretation

Communication

Attention to detail

MS Office

Outils

Microsoft Office

Description du poste

Toll Group in Adelaide is seeking a Case Manager to support Australian Defence Force relocations. You will be the single point of contact for ADF members and their families, guiding them through the relocation lifecycle with policy-driven case management.

Join a Government & Defence team that values inclusivity, supports flexible work options, and provides full training. The role requires Australian Citizenship or Permanent Residency and a commitment to high service standards.