Relief Night Manager

Sheraton; Gold Coast City; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Discounted accommodation

Discounted meals

Training programs

Parking discount

Employee Assistance Program

Health cover discounts

Job summary

Marriott International's Sheraton Grand Mirage Resort, Gold Coast is seeking a Relief and Support Manager on Duty to oversee all property operations during the overnight shift. You will ensure the highest levels of hospitality and service, resolve guest and property issues, and represent property management in critical situations.

Reporting to the Rooms Division Manager, the role requires outstanding guest relations, strong financial acumen, and a consultative management style with excellent

Qualifications

• Previous experience in a hotel front office, night audit or financial audit role.
• Management experience.
• Passion for delivering exceptional service to create memorable stays.

Responsibilities

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures employees are in proper uniform and groomed.
• Ensures a safe working environment for all staff.
• Manages all period-end inventories.
• Reviews financial statements, sales and activity reports to measure productivity and cost reduction.
• Assists in guest issue resolution and accounts receivable tasks.
• Monitors chargebacks and rebates and minimizes them.
• Implements action plans with leadership to prevent recurrence of guest issues.

Skills

Guest relations

Guest resolution

Financial acumen

Leadership

Communication

Organisational skills

Night shift experience

Team collaboration

Tools

Excel

Outlook

Word

Job description

Serves as the property as a relief and support Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

In this position, you will have outstanding guest relations, coupled with guest resolution skills, strong financial acumen and ability to work a 24 hour rotating roster. Reporting to the Rooms Division Manager, the successful candidate will possess a consultative management style, excellent communication & organisational skills, and have proven experience in a similar role.

Generous discounted accommodation, food, beverage and spa treatments around the world - for you, your family and friends too!

mPerks– amazing offers on retail discounts and benefits to Marriott Associates

Birthday leave for your special day

Discounted duty meals

Access to world class training programs and strategic career development opportunities.

Discounted onsite parking

Employee Assistance Program - make the most of confidential counselling and support for you and your immediate family – all fully-covered by us.

Exclusive discounts on health cover, electronics, appliances and more!

Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you’ll find us in your neighbourhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

The Location

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast offers over 295 guest rooms and suites, award winning restaurants and bars and over 14 conference and meeting spaces, all in an absolute beachfront environment.

CORE WORK ACTIVITIES

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages employee hours.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

What we are looking for

Previous experience in a hotel front office, night audit or financial audit role and Management Experience

A passion for delivering exceptional service to create a memorable stay for our guests

Meticulous attention to detail when auditing data and financial reports

Proficiency with Microsoft Office programs, particularly Excel, Outlook and Word

Availability to work shifts rostered between 10.30pm and 7.00am

Flexibility to work a variety of shifts including weekend and holiday periods

Previous experience with Opera PMS would be advantageous

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.