Night Auditor

Mondrian; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mondrian Gold Coast is seeking a Night Auditor to support the Night Manager by cross-checking and balancing daily transactions, ensuring guest accounts are accurate and security procedures are followed.

You will provide prompt service to guests, maintain guest records, manage diaries, reports, and liaise with Housekeeping for room status, while upholding Mondrian’s bold luxury service standards across a busy resort environment.

Qualifications

• Experience in luxury or lifestyle hotels is preferred.
• Strong interpersonal and communication skills with a focus on guest service.
• Ability to multitask and perform under pressure in a fast-paced setting.
• Proficiency with Opera Cloud is a plus.
• Experience with Ariel is a plus.
• High attention to detail and strong organisational skills.
• Ability to work flexible shifts, including evenings, weekends and holidays.
• Passion for hospitality and Mondrian’s bold, creative luxury service.

Responsibilities

• Provide prompt, professional service to guests, including handling calls, mail, messages and valet requests.
• Maintain accurate guest records, including Guest History updates and registration details.
• Action diary events, flags, specials, and distribute relevant reports and handovers.
• Liaise with Housekeeping for room status updates and manage lost property communication.
• Complete daily worksheets, Express Check-out envelopes, and follow Night Audit tasks as required.
• Ensure accurate account postings, cashiering balances, and proper handling of cash, credit, and paperwork.
• Maintain security procedures, including safety deposit boxes and access protocols.
• Process wake-up calls and respond to complaints promptly and efficiently.
• Attend training sessions and stay informed on hotel procedures and policies.

Skills

Guest service

Interpersonal skills

Multitasking

Opera Cloud

Ariel

Attention to detail

Flexibility

Hospitality passion

Tools

Opera Cloud

Ariel

Job description

Mondrian Gold Coast is position on the sun-drenched esplanade of the iconic Burleigh Beach. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

The Night Auditor is responsible for assisting the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis, maintaining accurate guest accounts as well as strict security procedures to ensure guest confidentiality and safety.

You will:

• Provide prompt, professional service to all guests, including handling calls, mail, messages, and valet requests.


• Maintain accurate guest records, including Guest History updates and registration details.


• Action diary events, flags, specials, and distribute relevant reports and handovers.


• Liaise with Housekeeping for room status updates and manage lost property communication.


• Complete daily worksheets, Express Check-out envelopes, and follow Night Audit tasks as required.


• Ensure accurate account postings, cashiering balances, and proper handling of cash, credit, and paperwork.


• Maintain security procedures, including safety deposit boxes and access protocols.


• Process wake-up calls and respond to complaints promptly and efficiently.


• Attend training sessions and stay informed on hotel procedures and policies.

ABOUT YOU

As Night Auditor, you will have:

• Previous experience in a luxury or lifestyle hotel environment (preferred but not required).


• Strong interpersonal and communication skills with a commitment to delivering excellent guest service.


• Ability to multitask and work under pressure in a fast-paced environment.


• Proficiency in Opera Cloud is a plus.


• Experience with Ariel is a plus.


• High attention to detail and strong organisational skills.


• Ability to work flexible shifts, including evenings, weekends, and holidays.


• A passion for hospitality and a dedication to Mondrian’s bold and creative approach to luxury service.