Fund Services Ops Associate: Client Delivery & Process Improvement

JPMorgan Chase & Co.; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase & Co. in Sydney, Australia seeks an Operations Service Delivery Associate within Fund Services to coordinate client-facing operational activities.

You’ll work with Operations, Fund Accounting, Product, and Technology to support governance, reporting, and change initiatives, delivering high-quality client outcomes with a strong focus on risk management. In this role you will serve as a primary contact for client and internal queries, monitor key deliverables, support fund events,

Qualifications

• 3+ years in fund accounting, fund administration, custody operations, or similar fund servicing role.
• Ability to maintain accurate accounting and securities records using defined controls.
• Ability to investigate and resolve exceptions in accounting or securities transactions.
• Strong analytical and problem-solving skills with root-cause focus.
• Ability to manage priorities independently to meet deadlines with high accuracy.
• Strong written and verbal communication to explain issues and resolutions.
• Ability to build trusted relationships across teams and influence outcomes.
• Commitment to risk awareness and control discipline in day-to-day operations.

Responsibilities

• Serve as a key contact for client and internal operational queries; ensure issues are tracked and resolved promptly.
• Support end-to-end delivery of operational services for assigned Fund Services clients; meet service standards and deadlines.
• Monitor daily activities, identify exceptions and risks, prepare KPI reporting, and escalate where needed.
• Coordinate fund events and change initiatives, including launches, mergers, restructures, onboarding.
• Assist with incident management, reconciliation oversight, risk management, and control processes.
• Partner with Operations, Product, Technology, and Client Service to coordinate activities and resolve issues.
• Analyze operational data to identify service risks, control gaps, and improvement opportunities.
• Support audits, regulatory reviews, and governance with proper documentation.
• Contribute to continuous improvement to increase efficiency and client experience while reducing risk.
• Ensure activities comply with internal policies, procedures, and risk standards.
• Maintain a strong client-service mindset and deliver high-quality outcomes.

Skills

Fund accounting

Fund administration

Custody operations

Analytical thinking

Root-cause analysis

Prioritization

Communication

Risk awareness

Job description

JPMorgan Chase & Co. in Sydney, Australia seeks an Operations Service Delivery Associate within Fund Services to coordinate client-facing operational activities.

You’ll work with Operations, Fund Accounting, Product, and Technology to support governance, reporting, and change initiatives, delivering high-quality client outcomes with a strong focus on risk management. In this role you will serve as a primary contact for client and internal queries, monitor key deliverables, support fund events,